- 目录
【第1篇 英语客户服务代表岗位职责
客户服务代表(英语) 欧西爱司物流深圳分公司 欧西爱司物流(上海)有限公司深圳分公司分支机构 岗位职责:
1、负责客户取送件信息的接受和传递,保证取派送人员能够及时准确地获得客户取送件需求信息;
2、根据ocs网络指导手册内容和业务操作流程,对进出口货物全面跟踪,对航班信息、系统数据信息等进行跟踪,在发现有问题时(如扣关件)及时进行处理;
3、接听并处理各种查询电话,查收、回复每日进出口货物查询电话、传真、e-mail,使客户能够及时准确地了解货物相关信息;
4、与日本及其他分公司保持良好沟通;协助上级处理内部和外部的投诉、索赔、事故调查并及时汇报;
5、准确、按时完成总部、分公司规定的定期数据整理汇总,并收集整理客户信息;
6、完成上级领导交代的其他工作任务。
职位要求:
1、大学专科或以上学历,接受应届生;
2、思路清晰、综合协调能力比较强,较强的统筹能力,能根据工作的轻重缓急,从容应对;
3、有良好的沟通技巧和独立工作的能力,,责任心强,富有团队合作精神,有良好的客户服务意识;
4、英语四级以上;
5、熟练操作常用办公软件。
【第2篇 高级客户服务代表岗位职责
客户服务主任/高级英文客服代表 广州电讯盈科 广州电盈综合客户服务技术发展有限公司,pccw,广州电讯盈科,电盈综合客户服务技术发展,电讯盈科hkt,电讯盈科广州,电盈 于专业电话中心内向中国地区客户提供优质的电话咨询,解答客户的疑问,并致力完成公司所制定的各项工作指标。
主要职责
通过高效、优质的电话客户服务处理客人投诉;
通过流利英文以邮件或电话形式处理客人咨询问题。
职位要求
- 中专以上学历,有相关客服经验优先;
- 粤语流利,口音纯正;
- 具备基本的英文读写能力;
- 有耐心,工作认真负责,具备良好的服务意识;
- 能适应轮班工作(一周工作40小时,周一至周六朝九晚八轮班,周日固定休息)。
【第3篇 客户服务代表岗位职责
客户服务代表 深圳汉莎技术有限公司 深圳汉莎技术有限公司,汉莎技术,汉莎 job title: customer service representative
department: aircraft components services-close loop fulfillment-customer service
report to: head of customer management (sz_)
【responsibilities】
support sales during rfp process from sides of overall cost collection and analysis, shipping solution, spare supply, etc. through efficient coordination with engineering, production, logistic departments.
manage the mro business from begin to end under complete personal follow and strict control through solution oriented, on-time working behavior with minimum error. capbable to work independently, responsibly and over-time as necessary
pay close attention to the smooth on-going of e_isting contract to ensure predicted workload to be received. review & closely monitor the sales budget of the responsible accounts monthly or quarterly to recognize the gap. actively communicate with sales & customers to understand the background & solution to fill the gap
efficient coordination with sales & engineering, production to make every challenged contract, single business case profitable and target for >;10% ebt margin in overall of managed accounts
implement up-selling spontaneously whenever there is an opportunity, and most importantly target to win. visit customers together with sales for commercial discussion or relationship enhancement.
【qualifications】
prefer more than 1years e_perience in mro industry commercially.college in aviation industry preferable.
e_cellent in e_cel, ppt,outlook perfect
fluent in english and chinese; german/other languages desirable
willingness to travel
thorough knowledge of caac/easa/faa aviation maintenance legislation
