【导语】技术支持实施岗位职责怎么写受欢迎？本为整理了3篇优秀的技术支持实施岗位职责范文范文，为便于您查看，点击下面《目录》可以快速到达对应范文。以下是小编为大家收集的技术支持实施岗位职责，仅供参考，希望对您有所帮助。
- 目录
【第1篇】技术支持实施工程师岗位职责
技术支持与实施工程师 上海海鼎 上海海鼎信息工程股份有限公司,上海海鼎,海鼎,海鼎 岗位描述:
1、拟定和执行项目计划,完成项目调研、系统安装、用户培训、系统实施等工作
2、收集和整理客户需求,进行系统升级,进行产品新功能的推广使用
3、负责客户系统的日常维护工作,解答客户遇到的系统问题和业务问题,整理形成faq手册,做好内外知识分享
4、发展方向:高级项目工程师、项目经理、技术专家、售前顾问
能力要求:
熟悉主流数据库,如oracle、ms sql server或mysql,能够编写sql脚本
2、熟悉windows/linux/unix,有网络技术、硬件基础
3、服务意识和责任感强,能承受压力、愿意出差
4、良好的客户、团队沟通能力和协调组织能力
5、有零售、物流等流通行业erp软件实施、维护经验者优先
【第2篇】技术支持实施岗位职责
技术支持与实施工程师 上海海鼎 上海海鼎信息工程股份有限公司,上海海鼎,海鼎,海鼎 岗位描述:
1、拟定和执行项目计划,完成项目调研、系统安装、用户培训、系统实施等工作
2、收集和整理客户需求,进行系统升级,进行产品新功能的推广使用
3、负责客户系统的日常维护工作,解答客户遇到的系统问题和业务问题,整理形成faq手册,做好内外知识分享
4、发展方向:高级项目工程师、项目经理、技术专家、售前顾问
能力要求:
熟悉主流数据库,如oracle、ms sql server或mysql,能够编写sql脚本
2、熟悉windows/linux/unix,有网络技术、硬件基础
3、服务意识和责任感强,能承受压力、愿意出差
4、良好的客户、团队沟通能力和协调组织能力
5、有零售、物流等流通行业erp软件实施、维护经验者优先
【第3篇】技术支持实施岗位职责技术支持实施职责任职要求
技术支持实施岗位职责
erp系统实施/技术支持 responsibilities:
• respond to customer product inquiries via telephone or email or chat sessions
• technical product knowledge to troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• documents customer information and recurring technical issues to support product quality programs and product development
• utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations
• research application questions by setting up scenarios and testing the application
• analyzing customer configurations and thinking “out of the box” to resolve and/or find a work around
• provide technical expertise to conduct specific performance or functional tests associated with resolving performance issues regarding kronos applications
• develop a solid base of general product knowledge
qualifications:
• must have skill: sql， support experience on enterprise application software like sap， hcm or other workforce management applications.
• java experience would be an added advantage.
• support experience in mncs or big companies is preferred.
responsibilities:
• respond to customer product inquiries via telephone or email or chat sessions
• technical product knowledge to troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• documents customer information and recurring technical issues to support product quality programs and product development
• utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations
• research application questions by setting up scenarios and testing the application
• analyzing customer configurations and thinking “out of the box” to resolve and/or find a work around
• provide technical expertise to conduct specific performance or functional tests associated with resolving performance issues regarding kronos applications
• develop a solid base of general product knowledge
qualifications:
• must have skill: sql， support experience on enterprise application software like sap， hcm or other workforce management applications.
• java experience would be an added advantage.
• support experience in mncs or big companies is preferred.
